1. Introduction
This Privacy Policy outlines how Tu Nguyen Management Ltd ("we", "us", "our") collects, uses, maintains, and discloses information collected from users ("User", "you", "your") of our property lettings and management services. This policy applies to the Site and all products and services offered by Tu Nguyen Management Ltd.
2. Personal Identification Information
We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, and in connection with other activities, services, features, or resources we make available. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
3. Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
4. How We Use Collected Information
Tu Nguyen Management Ltd may collect and use Users' personal information for the following purposes:
To improve customer service
To personalize user experience
To send periodic emails
5. How We Protect Your Information
We adopt appropriate data collection, storage, processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
6. Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
7. Compliance with Children's Online Privacy Protection Act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
8. Changes to This Privacy Policy
Tu Nguyen Management Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
9. Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy.
10. Full Policy
Read our full Privacy Policy.
11. Social Engagement Measurement
Sentinel Lettings may manually record limited information about engagement with Sentinel-related Facebook content or visible professional property activity to measure whether our marketing is reaching likely current or near-term West Midlands rental-property owners.
We record the engagement type and date, where it was observed, an evidence category and confidence assessment indicating whether the person is likely to have a West Midlands rental property now or within six months, relationship category, and marketing attribution where known. We immediately convert a private source reference into a keyed pseudonym. We do not retain the person's name, Facebook profile URL or ID, contact details, property address, profile content, quotations, or free-text evidence in this ledger.
Our lawful basis is legitimate interests: proportionate measurement of marketing effectiveness. The information is not used to make decisions about the person or to automatically contact, follow, message, target, or advertise to them. Pseudonymous events are stored locally for no more than 400 days and are not shared with Meta, an AI provider, a CRM, or another organisation through this workflow.
You may object to this processing or ask us to access, correct, or erase relevant information through our Contact Us page at https://sentinellettings.co.uk/contact-us-1. For this ledger, correction is carried out by deleting the account's observations and entering corrected evidence. We will honour objections to direct-marketing-related processing. You also have the right to complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/.
Last updated: 2 August 2026